|
|
QUICK INDEX FOR THIS PAGE: Please add our email address "Orders@PugManor.com" to your email address book to ensure receiving our emails about your order. If you want to get a copy of your shipping label, add www.USPS.com to your list of acceptable incoming email as well, and watch your junk mail box. WE ONLY ACCEPT CREDIT CARD OR PAYPAL PAYMENTS. You may order by Discover, American Express, MasterCard or Visa credit card using our secure credit card server at ProPay. To use your MasterCard, Visa, American Express or Discover credit card with our secure service, ProPay, fill out our secure order form and submit for immediate processing. You will receive a confirmation of your order by email. Please note that your credit card information is immediately deleted from the system once your order has been processed. Accepted in the U.S. and 37 other countries, PayPal allows you to pay online in real time. PayPal accepts MasterCard, Visa, Amex and Discover Card.
PayPal also allows you to pay by eCheck from your bank account. Orders will be held until the eCheck clears your bank, approximately 7-10 days.
To
order using PayPal, please indicate this choice on your order form by
choosing "Other" as your payment method, and we will send you
a PayPal invoice with a secure link into their secure server. You
need not be a member of PayPal to use this ordering method. PayPal
will step you through the process of filling in your information.
Please fill out the Mail Order Form (click here to open the page) and mail it along with your credit card payment information. We're sorry, but we no longer accept money orders or checks of any type. Send your order form with credit card information, to: Pug Manor Orders |
|
We are a small company without a dedicated phone staff. When you call, you'll speak to someone in Washington state who can research whatever you need to know, and have a nice chat with you, too. If you need to call us to order, you can reach us Monday-Saturday 9:00 AM- 5:00 PM Pacific Standard Time at Toll Free 1-877-790-1910. Leave a message if we're out on walkies. ;) We'll get right back to you. Otherwise, please send your order by email or regular mail. We check our email several times a day for your convenience.
SALES TAX SHIPPING INFORMATION Please use shipping tables located in the shopping cart. We combine items for shipping. Credit card orders are usually shipped within 2-4 business days of receipt and confirmation of funds. Pug Manor ships via U.S. Postal
Service within the United States and Canada. Shipping orders to countries
outside U.S. and Canada will be determined on an individual basis, as not all
postal systems are reliable to deliver our merchandise. Please email us at
Orders@PugManor.com
for further information. For Sydney Love merchandise: To keep our prices as low as they are, this merchandise is ordered by us from the manufacturer as you order it. As noted on the Sydney Love merchandise pages, it takes 2-3 weeks to receive your Sydney Love purchases. Your credit card will be charged at the beginning of the process to verify funds. It is first shipped to us from the manufacturer as part of a bulk order (we do this several times a week), and we repackage it and ship it to you, usually the same day, via U.S. Postal Service. Mail takes 2-6 days to reach you in the U.S. This entire process can take 2-3 weeks. SPECIAL NOTE: If you order an item that says it's in stock and ships the next day, that item will only ship if it's the only thing you're ordering. If you're ordering merchandise that doesn't say that specifically on the description, plus an item that ships next day, we combine the items and ship them together. You may have noticed we don't even charge the full cost of shipping your items to you, and therefore won't ship two boxes on the same order.
RETURNS
There is a restocking charge on all returns or Sydney Love order cancellations/changes, equal to the amount of postage paid to ship your box to you. This will be deducted from your refund. Additional postage to mail exchanged merchandise back to you is your responsibility and will be part of any additional charges, or deducted from any refund applicable. Items must be in original packaging including plastic bag, must have the original hang-tags on it (for Sydney Love and other merchandise) and in brand new, un-used, unchewed, undrooled-upon, unsoiled, unshredded, and unaltered condition. We do not accept used merchandise for returns. Return postage is the responsibility of the customer. Original shipping cost will not be refunded. It is recommended you obtain delivery confirmation of your return package. Please talk to your shipper regarding this. Special Order Items and Clearance Items are not
returnable.
EXCHANGES SPECIAL ORDERS We are happy to take your special order if we do not stock the size you need. There will be a small additional shipping charge, and you can expect your order to take 10-14 days extra, depending upon our suppliers. ORDER DAMAGED IN SHIPPING We respect your privacy. We do not share your information with anyone, ever. We will never share your information, unless subpoenaed by a court of law. IF YOU'D LIKE TO ASK A QUESTION Send us an email: We promise to respond to your email as quickly as possible, bearing in mind that we are in Washington State, USA, on Pacific Standard Time, and don't work 24 hours a day. :)) Or you can call us Monday-Saturday 9:00 AM- 6:00 PM Pacific Standard Time at Toll Free 1-877-790-1910. We are a small company without a dedicated phone staff. When you call, you'll speak to someone in Washington state who can research whatever you need to know, and have a nice chat with you, too. Leave a message if we're out on walkies. ;) We'll get right back to you. DO SOMETHING NICE FOR SOMEONE ELSE If you're thinking about helping others, think of Seattle Pug Rescue. They can use all the financial support they can get. They help abused, ill, injured, neglected and rescue animals find suitable forever homes. In fact, there are pug rescue, and all kinds of other dog and cat rescues all over the U.S., and the world. Any one of them could use your help. Think globally, act locally.
|
|
