|
QUICK INDEX FOR THIS PAGE: IMPORTANT NOTE: Please add our email address "Orders@PugManor.com" to your email address book to ensure receiving our emails about your order. If you want to get a copy of your shipping label, add www.USPS.com to your list of acceptable incoming email as well, and watch your junk mail box. WE ONLY ACCEPT CREDIT CARD OR PAYPAL PAYMENTS. WE CANNOT TRANSACT GIFT CARDS, SORRY! You may order by Discover, American Express, MasterCard or Visa credit card using our secure credit card server at ProPay. To use your MasterCard, Visa, American Express or Discover credit card with our secure service, ProPay, fill out our secure order form and submit for immediate processing. You will receive a confirmation of your order by email. Please note that your credit card information is from the system once your order has been processed and completed. For your safety, our secure credit card processing service is CISP compliant, which means they meet the new standards for your credit card information security. We never share your information with anyone. |
|
|
Accepted in the U.S. and 37 other countries, PayPal allows you to pay online in real time. PayPal accepts MasterCard, Visa, Amex and Discover Card.
PayPal also allows you to pay by eCheck from your bank account. Orders will be held until the eCheck clears your bank, approximately 7-10 days.
To
order using PayPal, please indicate this choice on your order form by
choosing "Other" as your payment method, and we will send you
a PayPal invoice with a secure link into their secure server. You
need not be a member of PayPal to use this ordering method. PayPal
will step you through the process of filling in your information.
We are a small company without a dedicated phone staff. When you call, you'll speak to someone in Washington state who can research whatever you need to know, and have a nice chat with you, too. If you need to call us to order, you can reach us Monday-Friday 9:00 AM- 5:00 PM Pacific Standard Time at 425-522-4059. Leave a message if we're out for playtime. ;) We'll get right back to you. Otherwise, please send your order by email or regular mail. We check our email several times a day for your convenience.
SHIPPING INFORMATION PUG MANOR SHIPS GREEN WITH USPS PRIORITY MAIL! The Postal Service is the only shipping company that has earned Cradle to CradleSM Certification for the environmentally-friendly design and manufacturing of its boxes and envelopes. USPS has already received 40 White House Closing the Circle Awards in recognition of their environmental stewardship. We use Priority Mail recycled material shipping boxes that are delivered to us as part of our regular Mail delivery. We ship your order as part of our daily mail delivery and pickup, eliminating extra trips to the Post Office. We care about our environment, and hope you do too. Credit card orders are usually shipped within 2-4 business days of receipt and confirmation of funds, except Sydney Love orders as noted below. Pug Manor ships via U.S. Postal Service within the United States and Canada. Shipping orders to countries outside U.S. and Canada will be determined on an individual basis, as not all postal systems are reliable to deliver our merchandise. We only use Priority Mail International for orders outside U.S. First Class Mail outside North America is no longer available. Pug Manor is not responsible if there is a problem with your shipment outside of the U.S. as there are too many variables involved in shipping to different countries. Ship at your own risk only. Insurance is available at an additional fee, but all insurance claims must be filed by the recipient and Pug Manor accepts no liability for merchandise shipped outside U.S. Please email us at Orders@PugManor.com for further information. Express/Overnight delivery is available at an additional charge, depending on the weight of your order. Contact us for these rates for your purchase. SPECIAL NOTE: If you order an item that says it's in stock and ships the next day, that item will only ship if it's the only thing you're ordering. If you're ordering merchandise that doesn't say that specifically on the description, plus an item that ships next day, we combine the items and ship them together.
Special Shipping Information
for Sydney Love Final Clearance merchandise:
RETURNS
Sydney Love merchandise received as a gift is no longer returnable for credit as we no longer carry this merchandise. If you are not completely satisfied with any item you may return it within 14 days of purchase for a refund. Contact us by email to let us know you're returning an item. Items must be in original packaging including plastic bag, MUST HAVE THE ORIGINAL HANG-TAG ON IT and be in brand new, unused, and unaltered condition. We do not accept used merchandise for returns. Special Order Items and Clearance Items are not returnable. Return postage is the responsibility of the customer. It is recommended you obtain delivery confirmation of your return package. Please talk to your shipper regarding this. The original shipping fee you may have paid will not be refunded. Due to the high cost of shipping merchandise, if you purchased an item with free shipping but you return it for a refund, we will deduct the original cost of shipping it to you from your refund.Returns will be processed within 14 days of being received in our office. If the above return conditions are not met, we reserve the right to refuse the returned item.
EXCHANGES SPECIAL ORDERS We are happy to take your special order if we do not stock the size you need. There will be a small additional shipping charge, and you can expect your order to take 10-14 days extra, depending upon our suppliers. ORDER DAMAGED IN SHIPPING We respect your privacy. We do not share your information with anyone, ever. We will never share your information, unless subpoenaed by a court of law. IF YOU'D LIKE TO ASK A QUESTION Send us an email: Info@PugManor.com Be sure to add this email address to your email address book to ensure you receive our response. Or you can call us Monday-Friday 9:00 AM- 6:00 PM Pacific Standard Time at 425-522-4059. DO SOMETHING NICE FOR SOMEONE ELSE If you're thinking about helping
others, think of Seattle Pug Rescue.
They can use all the financial support they can get. They help abused,
ill, injured, neglected and rescue animals find suitable forever homes. In
fact, there are pug rescue, and all kinds of other dog and cat rescues all over
the U.S., and the world. Any one of them could use your help. Think globally, act locally.
|
|
Review Cart
Check Out
Pug Manor -- 810 211th Place NE
-- Sammamish, WA 98074 USA -- 425-522-4059
Orders@PugManor.com
-- http://www.PugManor.com
All materials copyright 2003-2010 Pug Manor -- Updated June 22, 2010
|